FAQS & Shipping

WHEN WILL MY ITEMS BE DELIVERED?

Order processing takes approximately 3-5 business days.

Delivery takes approximately 5-14 days for internationally supplied products. We use that time frame to take into consideration any potential delays during transit or from customs, which are unfortunately out of our control.

Delivery of Ride On Toys and Kitchens takes approximately 6-10 business days.

If you have not received your items 4 weeks after placing your order please email us info@urbanbubs.com. Our customer service team will provide you with a detailed status of your order or resolve any potential issues.

 

WILL I BE ABLE TO TRACK MY ORDER?

We provide up-to-date tracking on all orders.  Simply visit the “Track Order” page on this website and enter the email address used to make your order or your order number eg. #12345.

We will always provide you with all progress updates provided by our suppliers.  However to provide you with the most affordable shipping, we do only offer basic standard shipping.  This means our parcel tracking sometimes provides limited information.  If you have any questions while waiting for your parcel, please do not hesitate to contact us by email info@urbanbubs.com

 

WHAT HAPPENS IF AN ITEM IS MISSING FROM MY ORDER?

When ordering multiple items your order may arrive in seperate parcels.

Please contact our team at info@urbanbubs.com if you require more information regarding your second parcel.

 

WHAT DO I DO IF MY PARCEL DOES NOT ARRIVE OR IS LOST IN TRANSIT?

Once your parcel has left our warehouse it is then the property of the courier company chosen by our supplier.  We are not legally responsible for lost or damaged goods.  However, if your parcel does not reach you within our delivery time, our customer service team will make their best efforts to locate your parcel for you and, if appropriate, refund or resend your order.

If you have any issues with the delivery of your parcel please contact us by email info@urbanbubs.com

 

WHAT PAYMENT OPTIONS ARE AVAILABLE FOR MY PURCHASES?

We accept payment by VISA, Mastercard, American Express, Paypal, Sezzle or Afterpay.

 

HOW DO I GET IN CONTACT WITH YOU IF I HAVE QUESTIONS WHILE ORDERING ONLINE?

Please email us info@urbanbubs.com at any time.  We typically respond in less than 24 hours.

 

CAN WE ASSIST YOU IN SOME OTHER WAY?

At Urban Bubs we are always working to improve your shopping experience and provide you with the latest fashion and quality clothing at affordable prices.  We love to hear feedback and your ideas on how we can make shopping with us an easier, more fun and streamlined experience.

 Email us info@urbanbubs.com

 

CAN I MAKE CHANGES TO MY ORDER?

As soon as your order has been completed on our webpage we are unable to cancel, exchange or refund your items.  After they have arrived, if you wish to make an exchange or request a refund, please see our returns policy for further information.